Refund Policy.

You can request a full refund of a subscription payment within 14 days of the purchase, for any reason. This applies to the first payment and to each renewal. Where the law of your country gives you a broader right to a refund, that right is not limited by this policy.

If you are a consumer in the European Union or the United Kingdom, you also have a statutory right to withdraw from a purchase within 14 days of the contract being concluded, without giving any reason. To withdraw, tell us clearly (for example by email to support@homeglow.style) within that period. Our 14-day refund in section 1 gives you at least the same result: a full refund of the payment, returned to your original payment method (for Telegram Stars passes, the refund is paid back in Stars, see section 6). Withdrawing also cancels the subscription.

• Email us at support@homeglow.style from the address you used at checkout, with your order number or receipt if you have it, or use the refund or support link on the receipt you received from our reseller.
• Approved refunds are returned to your original payment method by our reseller; the time it takes to appear depends on your bank or card issuer (usually 5–10 business days).
• A full refund also cancels the subscription: PRO access for that period ends and the subscription does not renew. Subscribe again any time if you want PRO back.

Payments older than 14 days are generally not refundable, and unused credits have no cash value. We still review requests involving billing errors, duplicate charges, or a service that did not work as described, and refund them where appropriate.

You can cancel at any time from Account → Manage subscription. Cancelling stops future renewals and PRO continues until the end of the period you paid for. Cancelling does not by itself refund the current period; request a refund as described above.

• PRO passes bought with Telegram Stars in the Mini App are one-time payments and never renew automatically, so there is nothing to cancel.
• To ask for a refund or for help with a Stars payment, send the /paysupport command to the HomeGlow bot in Telegram, or email support@homeglow.style with your Telegram username and the date of the payment. Telegram's own support cannot handle refunds for purchases made in our Mini App.
• The same 14-day window as in section 1 applies, and any statutory right of withdrawal you have (section 2) is not affected. Approved refunds are returned in Stars to the Telegram account that paid, through Telegram, and the PRO days granted by that pass are removed from your account.
• Stars are bought from Telegram, and we cannot convert a Stars refund into money or refund Stars to a different account.

Write to support@homeglow.style.